Job Description

FRAME is a Californian fashion brand established in 2012 by Erik Torstensson and Jens Grede.

Since inception, FRAME has embodied Californian modernity with a distinctly European influence through its renowned ready-to-wear collections and coveted denim essentials. Born and raised in Los Angeles, FRAME offers a timeless perspective on everyday chic outfitting via signature tailoring, luxury leather, and quality cashmere.

Today, FRAME is a household name across both women’s and men’s design, with 16 standalone retail stores across North America, two London stores, a store in Shanghai and a dedicated eCommerce website. FRAME can also be found at the most desirable department stores and boutiques worldwide.

Role Overview:

The Sales Supervisor works within the management team to help achieve store sales goals and maximizes profitability through effective supervision of the store team. The Sales Supervisor takes ownership of the responsibilities assigned by the General Manager and serves as a role model for the rest of the Sales Associates.

Responsibilities:

Sales

• Meets personal and store sales goals.
• Continues to develop personal sales techniques and assists in the development of associates’ sales techniques to maximize sales.
• Utilizes elevated levels of sales and service to maximize performance.
• Demonstrates an in-depth knowledge of the merchandise.
• Monitors all details of a sale, including shipping, alterations, and special requests to ensure customer satisfaction.
• Ensures all sales related policies and procedures are maintained.
• Maintains a keen interest in the fashion industry and market trends.

Customer Service

• Supports and encourages staff to provide the highest level of customer service.
• Builds and maintains repeat clientele by utilizing personal client book and assisting staff with utilizing their client books.
• Resolves all customer issues and complaints quickly and effectively, ensuring client satisfaction.
• Assists sales associates with various customer service issues (i.e. dissatisfied customers, returns, defective merchandise, etc.

Employee Supervision

• Responsible for opening and closing the store in absence of General Manager or Assistant General Manager
• Ensures image and grooming standards are professional and reflective of the brand image, at all times.
• Adheres to work schedule, inclusive of time and attendance.

Operations

• Collaborates with General Manager and Assistant General Manager in areas of risk management, physical security, store cash controls, and inventory management.
• Understands and properly executes all management register functions.
• Assists in all areas of stock, shipping, receiving protocol/policies, procedures, and all shipping/ receiving related paperwork.
• Participates in stock take process.

Visual Merchandising

• Ensures the selling floor is neat, organized, stocked and reflects the correct visual image at all times.
• Assists in the implementation and maintenance of all merchandising/visual directives.
• Ensures deliveries are properly processed in a timely manner.
• Identifies product concerns in a timely manner.
• Communicates inventory needs to support the business goal.
• Effectively relays any client feedback regarding successes and/or opportunities about product.

Skills & Qualifications:

• Must possess a minimum of 2-3 years’ experience in a luxury environment.
• Ability to lead and motivate a team.
• Energetic, confident personality mixed with a strong work ethic.
• Takes responsibility for own actions, behaviors and actions of subordinates, uses a mature problem-solving methodology while handling pressure.
• Proven top performer with ability to motivate a team.
• Fast learner analyses situations and looks for solutions. Grasps the underlying structure.
• Dynamic interpersonal and communications skills both verbal and written
• Exceptional time management skills, and high level of ownership

Physical Requirements:

• Must be able to stand and walk for extended periods of time (up to 8 hours per shift).
• Ability to bend, reach, squat, and lift merchandise and fixtures as needed.
• Must be able to lift, carry, push, or pull up to 15 pounds on a regular basis.
• Occasional use of ladders and stairs while merchandising or stocking sales floor.
• Must be able to safely and effectively operate standard retail equipment (e.g., POS systems, handheld devices, taggers, box cutters).
• Ability to engage in repetitive motions, including but not limited to scanning, folding, and tagging merchandise.
• Visual acuity to review and process inventory, read product tags and instructions, and monitor store appearance.
• Must be able to work in a retail store environment with moderate to loud noise levels and changing temperatures.

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