Merchandise Specialist - Contemporary Apparel Job at Tootsies, Houston, TX

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  • Tootsies
  • Houston, TX

Job Description

Responsibilities:

  • Greet and acknowledge all customers, ensuring a positive shopping experience and maintain the highest degree of customer service every day. At the close of sale, walk customer to front desk and then to front door.
  • Develop and foster positive long-term relationships with customers to ensure return business.
  • Assist customers by utilizing extensive knowledge of department merchandise, including fit, styling and trends.
  • Maintain a strong and active presence on the selling floor. Ensure presence on selling floor during peak sale hours of 11am – 4pm, consistently driving business.
  • Consistently meet goals as defined by management.
  • Clientele book development and regular communication with clients via phone, text, social media, email or written correspondence.
  • Proactively utilize social media, selling technology and Tootsies e-commerce website to cultivate and expand business (i.e., identify customers preferred vendors based on past purchase history, send targeted emails/text messages, utilize Instagram to gauge customer’s lifestyle and styling preferences).
  • Attend vendor/trunk show meetings in order to engage customers about upcoming events.
  • Active involvement in local group(s) that cater to luxury clients to assist in building Tootsies’ client base.
  • Be proficient in using Runit, OneShop, Slack and Tootsies e-commerce platform.
  • Ensure customer transactions are processed accurately using the stores point of sale system.
  • Ensure customer profiles are complete & accurate, without duplication.
  • Maintain professional and supportive relationship with fellow team members, providing backup to other employees as the needs of the business dictate.
  • Maintain a fashionable and daily styled personal appearance.
  • Ability to work varied hours and days, including store events, weekends, and nights as needed.
  • Additional responsibilities may be added as the needs of the business evolve.

Qualifications:

  • 3+ years previous sales experience in a luxury environment preferred.
  • Experience in working in a commissioned environment preferred.
  • Experience in building clientele.
  • Basic computer skills and strong organizational skills.
  • Excellent interpersonal and communication skills
  • Candidate must exhibit a strong sense of professionalism, courtesy and friendly demeanor.
  • Maintain a fashionable and daily styled personal appearance .

Physical Demands:

  • Speaking/Hearing: Ability to communicate information to customers.
  • Standing: Remain upright on feet for sustained periods of time.
  • Walking: Ability to move throughout the store.
  • Flexibility including bending, stretching and lifting.
  • Ability to lift up to 30 pounds, ability to move/carry product.
  • Visual acuity to perform an activity such as viewing a computer terminal.
  • Use of hands and fingers to handle or feel.

Education:

  • High School education or equivalent.

Tootsies is an Equal Opportunity Employer.

Job Tags

Local area, Night shift,

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