Job Description
Responsibilities:
- Greet and acknowledge all customers, ensuring a positive shopping experience and maintain the highest degree of customer service every day. At the close of sale, walk customer to front desk and then to front door.
- Develop and foster positive long-term relationships with customers to ensure return business.
- Assist customers by utilizing extensive knowledge of department merchandise, including fit, styling and trends.
- Maintain a strong and active presence on the selling floor. Ensure presence on selling floor during peak sale hours of 11am – 4pm, consistently driving business.
- Consistently meet goals as defined by management.
- Clientele book development and regular communication with clients via phone, text, social media, email or written correspondence.
- Proactively utilize social media, selling technology and Tootsies e-commerce website to cultivate and expand business (i.e., identify customers preferred vendors based on past purchase history, send targeted emails/text messages, utilize Instagram to gauge customer’s lifestyle and styling preferences).
- Attend vendor/trunk show meetings in order to engage customers about upcoming events.
- Active involvement in local group(s) that cater to luxury clients to assist in building Tootsies’ client base.
- Be proficient in using Runit, OneShop, Slack and Tootsies e-commerce platform.
- Ensure customer transactions are processed accurately using the stores point of sale system.
- Ensure customer profiles are complete & accurate, without duplication.
- Maintain professional and supportive relationship with fellow team members, providing backup to other employees as the needs of the business dictate.
- Maintain a fashionable and daily styled personal appearance.
- Ability to work varied hours and days, including store events, weekends, and nights as needed.
- Additional responsibilities may be added as the needs of the business evolve.
Qualifications:
- 3+ years previous sales experience in a luxury environment preferred.
- Experience in working in a commissioned environment preferred.
- Experience in building clientele.
- Basic computer skills and strong organizational skills.
- Excellent interpersonal and communication skills
- Candidate must exhibit a strong sense of professionalism, courtesy and friendly demeanor.
- Maintain a fashionable and daily styled personal appearance .
Physical Demands:
- Speaking/Hearing: Ability to communicate information to customers.
- Standing: Remain upright on feet for sustained periods of time.
- Walking: Ability to move throughout the store.
- Flexibility including bending, stretching and lifting.
- Ability to lift up to 30 pounds, ability to move/carry product.
- Visual acuity to perform an activity such as viewing a computer terminal.
- Use of hands and fingers to handle or feel.
Education:
- High School education or equivalent.
Tootsies is an Equal Opportunity Employer.
Job Tags
Local area, Night shift,