Job Description

Responsibilities:

• Greet and acknowledge all customers, ensuring a positive shopping experience and maintain the highest degree of customer service every day. At the close of sale, walk customer to front desk and then to front door.
• Develop and foster positive long-term relationships with customers to ensure return business.
• Assist customers by utilizing extensive knowledge of department merchandise, including fit, styling and trends.
• Maintain a strong and active presence on the selling floor. Ensure presence on selling floor during peak sale hours of 11am – 4pm, consistently driving business.
• Consistently meet goals as defined by management.
• Clientele book development and regular communication with clients via phone, text, social media, email or written correspondence.
• Proactively utilize social media, selling technology and Tootsies e-commerce website to cultivate and expand business (i.e., identify customers preferred vendors based on past purchase history, send targeted emails/text messages, utilize Instagram to gauge customer’s lifestyle and styling preferences).
• Attend vendor/trunk show meetings in order to engage customers about upcoming events.
• Active involvement in local group(s) that cater to luxury clients to assist in building Tootsies’ client base.
• Be proficient in using Runit, OneShop, Slack and Tootsies e-commerce platform.
• Ensure customer transactions are processed accurately using the stores point of sale system.
• Ensure customer profiles are complete & accurate, without duplication.
• Maintain professional and supportive relationship with fellow team members, providing backup to other employees as the needs of the business dictate.
• Maintain a fashionable and daily styled personal appearance.
• Ability to work varied hours and days, including store events, weekends, and nights as needed.
• Additional responsibilities may be added as the needs of the business evolve.

Qualifications:

• 3+ years previous sales experience in a luxury environment preferred.
• Experience in working in a commissioned environment preferred.
• Experience in building clientele.
• Basic computer skills and strong organizational skills.
• Excellent interpersonal and communication skills
• Candidate must exhibit a strong sense of professionalism, courtesy and friendly demeanor.
• Maintain a fashionable and daily styled personal appearance .

Physical Demands:

• Speaking/Hearing: Ability to communicate information to customers.
• Standing: Remain upright on feet for sustained periods of time.
• Walking: Ability to move throughout the store.
• Flexibility including bending, stretching and lifting.
• Ability to lift up to 30 pounds, ability to move/carry product.
• Visual acuity to perform an activity such as viewing a computer terminal.
• Use of hands and fingers to handle or feel.

Education:

• High School education or equivalent.

Tootsies is an Equal Opportunity Employer.

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