Job Description

Position Summary:
The Patient Experience Representative influences the systems, processes and behaviors that cultivate positive experiences across the continuum of care. They have an unwavering commitment to the field of patient experience and to transforming human experience in healthcare.
Experience:
Minimum 3 years' experience in a healthcare setting required.
Education, License & Certification:
·Associate degree preferred or 5 years direct experience in a role of advocate in healthcare setting.
· Registered Nurse or other Healthcare related licensure preferred.
· Certified Patient Experience Professional (CPXP) required, or within 3.5 years of hire.
Essential Functions:
1. Advocates for the needs of our patients and their representatives in a proactive, inclusive, empathetic, and positive manner.
2. Supports organizational learning and a holistic approach to our patient’s needs.
3. Provides guidance for new or inexperienced caregivers related to patient-service recovery.
4. Collaborates with all caregivers to improve processes that directly impact patient and community perception.
5. Oversees the internal system for managing patient/representative concerns and maintains applicable regulatory body compliance.
6. Provides data analysis to identify trends specific to patient experience and develops corrective action plans based on those trends.
7. Actively participates on or leads workgroups or committees related to patient advocacy.
8. Supports the design and innovation of the Patient Family Advisory Council.
9. Works collaboratively with the Patient Safety and Legal Departments.
Other Duties:
1. Travel for this position is sometimes required.
2. It is understood that this description is not intended to be all‐inclusive and that other duties may be assigned as necessary in the performance of this position.

update 1-13-25

Job Tags

Full time,

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