Job Description

Sales Order Administrator

Position Summary:

Highly visible position is responsible for managing all incoming revenue orders to Netscout. The Sales Order Administrator is a centralized resource with primary control over distribution of orders for booking and sales credit. This person will manage inbound customer inquiries and triages all new orders for completeness.

Essential Duties and Responsibilities (Other duties may be assigned):

· Administrative support of a fast-paced Sales Organization

· Build strong working relationships and provide cross-functional support to internal customers including Sales, Customer Support, Product Management, Finance, Logistics, Marketing Operations and Management

· Continuous process improvements to enhance the Customer/Partner experience

· Ensure Maintenance and Support contracts are set up correctly in NetSuite and provide support notifications to Customers and Partners

· Work with cross-functional teams to resolve order related issues

· Trigger Workflows NETSUITE and SFDC Ticketing systems

· Special projects as required

Experience Requirements:

· 3-5 years of experience working in Sales Administration or Sales Operations/order management required.

· Experience in Database Management Systems (NetSuite and SFDC preferred)

· Advanced Microsoft Excel and Word skills

· Strong planning and organizational skills; must be able to effectively prioritize competing tasks and meet deadlines

· Strives & drive for results; a strong desire to contribute

· Strong interpersonal and communication skills both oral and written

• Ability to work independently, prioritize and multitask in a team environment
• Detailed oriented

· Must be willing to work overtime at month end and quarter end.

Location: Westford, MA

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