Job Description

About the Company

The Client Services Manager is responsible for owning and managing the day-to-day strategic, operational, and marketing execution for assigned client accounts, serving as the primary liaison between the client, internal agency teams, and external partners. This role oversees strategic planning, campaign execution, brand management, internal alignment, and community partnerships, ensuring all marketing initiatives are executed efficiently, on brand, and aligned with business objectives. The Sr. Client Services Manager plays a critical leadership role in maintaining visibility, accountability, and momentum across all marketing initiatives.

About the Role

Job Type: Full-time

Pay: $75K - $80K

Job Location: Honolulu, Hawaii (In-Person)

Responsibilities

• Develop and maintain strong, trusted relationships with day-to-day brand partners and cross-functional internal teams, serving as a primary point of contact for assigned accounts
• Own and manage assigned account marketing activity calendars, ensuring alignment across strategy, promotions, campaigns, operations, and community initiatives
• Lead strategic planning support and campaign analysis, including performance tracking, KPI reporting, and post-campaign insights to inform ongoing optimization
• Prepare meeting agendas, lead client meetings as required, and ensure clear communication, follow-ups, and next steps are documented and distributed
• Report on client Work In Progress (WIPs) at internal production and operations meetings, ensuring visibility, accountability, and alignment across teams
• Assist in the development and execution of integrated marketing strategies and campaigns across creative, digital, media, PR, in-store, and community channels
• Facilitate the development of effective, on-brand campaigns through strategic planning, creative development, production coordination, trafficking, measurement, and optimization
• Collaborate closely with Creative, Digital and Operations to ensure initiatives are delivered on time, on budget, and operationally ready
• Support brand management and guardianship, ensuring consistency with brand standards
• Monitor and assist with marketing budget tracking, billing coordination, and financial reporting, flagging variances or risks as they arise
• Own and maintain key account documentation, including status reports, marketing calendars and shared asset libraries
• Coordinate and manage operational marketing needs, including menu content updates, POP materials, promotional items, collateral production, and distribution
• Assist with community partnerships, sponsorships, local events, fundraising initiatives, and brand activations, supporting Local Store Marketing (LSM) efforts
• Represent assigned brands professionally at meetings, events, shoots, media opportunities, or community activations as requested
• Assist with new client presentations, onboarding, and agency initiatives as needed
• Generate post-meeting recaps and action items for clients and internal teams
• Champion and contribute to a culture of collaboration, accountability, inclusion, growth, and creativity

Qualifications

• Minimum of 7-10 years of experience in client relationship management or marketing experience in restaurant or retail marketing
• Strong interpersonal and communication skills
• Experience collaborating with cross-functional teams in the development of successful campaigns
• The ability to develop trusted relationships with clients built on a shared understanding of their goals, objectives, and business needs
• The optimism to think bigger, the curiosity to dig deeper, and the passion for doing better
• Determination, courage, and ingenuity in the face of obstacles, deadlines, ambiguity, and healthy conflict
• An infatuation with great food experience, customer service, a love of brands, and a lifelong affair with all things creative
• Ability to commute to and from the office for client meetings, events, and as needed

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

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