Logistics:
The first month will consist of training, Monday through Friday, from 8 AM to 5 PM. After that, the production schedule will vary based on business needs, which may include opening or closing shifts 1-2 times per week. Hours can generally range in 8 hour shifts anywhere between 7am to
11pm. All team members are required to work at least one weekend day (Saturday or Sunday), so flexibility is essential. This client will always do their best to keep schedules consistent, weekly or monthly updates may be necessary to align with the demands of retail!
Required Skills and Experience:
Associate degree in Computer Science, Information Systems or related field; or equivalent combination of education and experience.
• 3+ years of experience providing technical support.
• Ability to provide remote support to users, either through phone or remote desktop tools.
• Willingness to work a flexible schedule.
• Knowledge of basic computer hardware and peripherals.
• Basic documentation skills to record troubleshooting steps and solutions for future reference.
• Demonstrated experience working with Microsoft Office products.
Nice to Have Skills and Experience
Familiarity with ticketing systems for tracking and managing user requests preferred
Knowledge of Oracle/Micros POS Software
Understanding of service level agreements (SLAs) and the importance of timely issue resolution preferred.
Linux experience / knowledge
Call queue / center experience Bilingual (French or Spanish)
Job Description *
A client in the greater Nashville, TN area is looking for a Service Desk Tech candidate. The Service Desk Tech will provide support of POS hardware and software for this client's Retail Stores in the US. Duties include, providing call handling, developing and training staff, and assisting as needed to handle support call volumes. They will also be responsible for troubleshooting and escalating issues to POS Software Team if unable to resolve. They will monitor open issues from tracking and voice mail systems; escalate if not resolved on a timely basis an create reporting to show statistics of incoming requests, including performance stats.
...offices; -Fast growing; -Cutting edge AR and VR technologies, 3D printing, etc. They are looking for an IT technician to join their... ...$34.79 per hour (40 hours per week) plus contribution to medical plan and federal public holidays as PTOs. 5 days on site in Santa...
...THE HEALTHCARE INITIATIVE Where Talent Meets Opportunity Title - Entity Compliance & Privacy Officer State - Texas Position Description: This role oversees and administers hospital compliance and privacy programs in alignment with company policies,...
At Hiregenics, our greatest strength is our people Job Title: Product Tester Location: Fletcher, NC on site - NOT REMOTE LOCAL candidates only 2nd shift: Mon - Thursday (3:50 pm to 2 am) Pay Rate: $17.00 About this role: Good hand/eye coordination...
...Position: Project Manager Why Open: Backfill Length: Year long contract Location: Onsite Stamford, CT (4 days onsite, 1 day remote) Interview Process: 2- round process (1st Director, 2nd Team Interview) Must Haves: ~2-4 years of Project Management Experience...
...Job Title : Surgical Technologist Operating Room (OR) Location -Mt. Pleasant, WI 53177(Floating to Racine ASC 2.2 miles from hospital) Job Summary The Surgical Technologist provides direct support to surgical teams by performing scrub duties and assisting...