Job Description

Principal IT Business Systems Analyst – SAP Order-to-Cash (OTC)

Summary

Seeking a Principal IT Business Systems Analyst to support and enhance SAP OTC (Order-to-Cash) processes during an ERP transformation from NetSuite to SAP S/4HANA . This role is responsible for configuration, testing, troubleshooting, and post-go-live support , ensuring seamless integration across business processes.

Key Responsibilities

• Support the integration, configuration, and testing of the SAP Sales & Distribution (SD) module, ensuring alignment with business requirements and best practices.
• Act as liaison between technical teams and business stakeholders to align SAP configurations with business needs.
• Write, review, and validate test scenarios and cases ; sign off during testing phases.
• Provide configuration support , focusing on order processing, billing, inventory, pricing, rebates, and 3PL/CMO integrations.
• Collaborate with data SMEs to ensure accurate and complete data integration.
• Deliver post-go-live troubleshooting and support for OTC operations.
• Identify opportunities for process optimization and compliance improvements (e.g., GxP, 21 CFR Part 11).
• Create and maintain documentation for configurations, test cases, and processes.
• Provide user training and support , ensuring smooth SAP OTC operations.
• Grow into the role of SAP OTC Solution Owner , overseeing end-to-end OTC functionality.

Qualifications

• 5+ years SAP OTC/SD experience , including Order Management, Billing, Pricing, Rebates, Inventory, and 3PL/CMO integrations.
• Proven experience with SAP S/4HANA OTC , ERP implementations, and system integrator collaboration.
• Strong knowledge of business process modeling, configuration, and testing methodologies .
• Experience with NetSuite to SAP S/4HANA migrations a plus.
• Familiarity with life sciences regulatory requirements (GxP, 21 CFR Part 11) preferred.
• Strong documentation, training, and communication skills .
• Ability to manage multiple priorities in a fast-paced environment .
• Boston-based hybrid role (2–3 days in office) with occasional travel (<10%).

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