Yardi Help Desk Software Support Lead Job at PRIDEROCK CAPITAL MANAGEMENT, LLC, Palm Beach Gardens, FL

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  • PRIDEROCK CAPITAL MANAGEMENT, LLC
  • Palm Beach Gardens, FL

Job Description

JOB OVERVIEW

Priderock Capital Management, LLC, is seeking a Help Desk Software Support Lead associate. This position will support multifamily residential and student housing properties across the US and is ideal for someone with prior property management/leasing experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide training and assistance to on-site property management teams in Yardi, and other 3rd party software solutions.
  • Set up new properties in Yardi and assist in training new staff in software functions.
  • Provide excellent customer support to property management teams in responding to help desk tickets.
  • Knowledgeable in using Yardi Client Central case system.
  • Provide internal support to departments, including accounts payable, accounts receivable, marketing, asset management and property accounting.
  • Research, procure and initiate associated license needed for software systems to include:
  • Bluemoon
  • NAA
  • Local Apartment Association
  • Utility conversions of RealPage and Conservative
  • Implementations and integration of 3rd party software
  • Use training and documentation as appropriate to include testing software, data and report editing.
  • Proficient in Excel, Word, CSV, and database relationships.
  • Other related duties and assignments as required.

QUALIFICATIONS

  • Prior Multi-Family Residential Property Management experience required.
  • Prior experience with Yardi Voyager 7s in a Helpdesk environment required.
  • Prior experience with CRM and Rent Cafe
  • Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
  • Strong ability to work under pressure and independently.
  • Must be team-oriented and problem solver with strong work ethic.
  • Strong communication skills, both verbal and written, are essential.
  • Strong attention to detail and analytical skills a must
  • The ability to review work for quality and completeness will be a key to success.
  • Ability to collaborate with internal and external teams.
  • Analytical and troubleshooting skills.
  • Meet deadlines and prioritize work requirements.
  • Meet deadlines and prioritize work requirements

Job Tags

Local area,

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