Job Description

JOB OVERVIEW

Priderock Capital Management, LLC, is seeking a Help Desk Software Support Lead associate. This position will support multifamily residential and student housing properties across the US and is ideal for someone with prior property management/leasing experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide training and assistance to on-site property management teams in Yardi, and other 3rd party software solutions.
• Set up new properties in Yardi and assist in training new staff in software functions.
• Provide excellent customer support to property management teams in responding to help desk tickets.
• Knowledgeable in using Yardi Client Central case system.
• Provide internal support to departments, including accounts payable, accounts receivable, marketing, asset management and property accounting.
• Research, procure and initiate associated license needed for software systems to include:
• Bluemoon
• NAA
• Local Apartment Association
• Utility conversions of RealPage and Conservative
• Implementations and integration of 3rd party software
• Use training and documentation as appropriate to include testing software, data and report editing.
• Proficient in Excel, Word, CSV, and database relationships.
• Other related duties and assignments as required.

QUALIFICATIONS

• Prior Multi-Family Residential Property Management experience required.
• Prior experience with Yardi Voyager 7s in a Helpdesk environment required.
• Prior experience with CRM and Rent Cafe
• Ability to work in a fast-paced environment, with the ability to multi-task and meet deadlines.
• Strong ability to work under pressure and independently.
• Must be team-oriented and problem solver with strong work ethic.
• Strong communication skills, both verbal and written, are essential.
• Strong attention to detail and analytical skills a must
• The ability to review work for quality and completeness will be a key to success.
• Ability to collaborate with internal and external teams.
• Analytical and troubleshooting skills.
• Meet deadlines and prioritize work requirements.
• Meet deadlines and prioritize work requirements

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