Job Description

Company Overview:

Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people’s lives.

Position Overview:

Reporting to UNIQLO IT Leadership, the WMS Applications Expert will be supporting the UNIQLO US Automated Retail and E-Commerce Warehouse located in Phillipsburg, NJ. Achieving smooth and stable system operations for the automated warehouse is critical in achieving UNIQLO’s supply chain reform initiatives, aimed at positioning UNIQLO as an innovative retailer with strong international Digital Operations, as well as enabling our multichannel strategy.

The WMS Application Expert’s primary role is to ensure that incidents involving IT hardware and software in the warehouse are addressed and managed in a timely manner. This employee will be the immediate point of contact for the warehouse, particularly regarding the Fast Retailing Warehouse Management System (FRWMS). This includes management of inquiries, incidents/system trouble, coordination with off-shore 24x& IT support, key-user training for the new function releases, data manipulation and analysis, device procurement and support, among many other things. The WMS Application Expert will work closely together with the warehouse operations managers and external vendors in identifying workarounds, recovery plans, solutions, in cases where warehouse operation is affected by system issues.

Additionally, the WMS Application Expert will be the overall leader/coordinator for any troubleshooting that is required with other IT systems involved in the warehouse operations such as Network, Warehouse Control System (WCS), Transportations Management System (TMS), Automatic Packing operations, RFID, E-Commerce Order Management System (OMS). The WMS Application Expert will work closely with vendor partners/residents who directly manage these systems.

Job Responsibilities:

• Systems : Fast Retailing Warehouse Management System (in-house solution), Inventory Management System (in-house solution), Order Management System (in-house solution).
• Multiple vendor coordination for external systems used in the warehouse (automated Warehouse Systems such as WCS, Semi-automated bagging machines, RFID Systems, Transportation Management System)
• Fundamental ability to troubleshoot PCs, other devices and networks + coordinate with manufacturers for repairs / after-sales support.
• Database manipulation and analysis by SQL or other data tools.
• Simple programming skills to improve operations efficiency and productivity.
• User account management for the relevant systems.
• Procurement Support
• Equipment procurement requested from business division
• Enforcing loss and damage prevention measures for UNIQLO’s IT assets in the warehouse.
• Collect quote from all vendors and calculation the budget and submit to the management.
• Operations Improvement
• Working with warehouse IT supervisor in training/educating users on correct system operations.
• Working with IT offshore support team in the timely resolutions of incidents.
• Working with GHQ IT in releasing new global functionalities and system enhancements to the local operations
• Documentation
• Creating/updating standard operation procedures (SOP) / system manuals provided to warehouse users
• Working with IT offshore support in creating Knowledge Base Articles (KBA’s) especially for frequent/highly reoccurring issues.
• Periodical maintenance of IT Hardware files and software asset lists
• Adhoc responsibilities as needed.
• Scope
• Support for multiple locations throughout the U.S. and Canada, mainly based in Phillipsburg. For other sites, support remotely, plus business trip for 1-2 weeks a few times a year
• Meetings with Japan outside of normal business hours with flex working shift. Depends on project participation, system releases, trouble shooting, etc.

Qualifications:

• More than 3 years of progressively increasing responsibilities in warehouse operations, especially in the IT area
• Excellent written and oral communications skills
• Bachelor’s degree
• Good report creation and analysis skills
• Ability to manage several projects at the same time and assess priorities
• Ability to work with little supervision and report accordingly
• Ability to provide high level service and follow through
• Customer oriented
• Ability to work in a fast-paced environment
• Fundamental Network and Computer knowledge
• Ownership and sense of urgency especially during critical situations
• Logical thinking and Great passion
• Database operation skills and fundamental programming skills
• Experience implementing and maintaining warehouse IT systems
• Retail Experience preferable
• Passion for current and emerging trends in supply chain reform and warehouse automation

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